Obtaining the International Certificate of Customer Satisfaction Standard (ISO 10002: 2018)

In order to achieve the high goal of customers’ satisfaction, Arka choob succeeded in obtaining the International Certificate of Customer Satisfaction Standard (ISO 10002: 2018). This standard is a practical guide for customer- oriented organizations through which they can create an effective and desirable process for handling customer complaints and gaining their satisfaction. Complaints can provide the organization with many opportunities for improvement in products and processes, especially when the organization sees complaints as an opportunity for progress. Customer complaint management system is the main and essential need of any company; especially companies that want to succeed and stay successful.

Advantages of obtaining ISO 10002 standard:

• Customers trust in company
• Improve company performance
• Better staff relationship with customers
• Continuous development of the company
• System transparency
• Synchronization
• Customer satisfaction
• Management commitment
• Increase brand credibility